HAEUSLER TECH AG is redefining how industrial service and support are delivered. Starting 1st May 2021, HAEUSLER officially introduces AR-Remote Support, an advanced support system that combines augmented reality (AR) with remote diagnostics and intelligent service contracts. This marks a major evolution from outdated phone and email support methods.
What Is HAEUSLER AR-Remote Support?
HAEUSLER AR-Remote Support leverages cutting-edge augmented reality and remote communication tools to provide instant fault detection, real-time diagnostics, machine optimisation, and maintenance—all without dispatching a technician to the site. With this new system, HAEUSLER integrates remote HMI/PLC access with live video streaming and data analysis, offering customers a smarter and faster path to machine uptime and performance optimisation.
Remote Support Service – Faster Response, Less Downtime
In the event of a machine breakdown or abnormal operation, HAEUSLER’s remote support enables:
- Immediate fault localisation and diagnostics
- Real-time connection with machine HMI and PLC
- Live verification using a mobile or AR video feed
- Overlay of schematics, drawings, and annotations
- Expert guidance directly to the technician on-site
Machine downtime is significantly minimised by reducing the need for travel and in-person service visits, and production continuity is protected.
Augmented Reality in Industrial Support
AR Support enhances the effectiveness of remote diagnostics through real-time visual collaboration. Here’s how it works:
The on-site technician uses a smartphone, tablet, or AR glasses to stream a live video feed to HAEUSLER experts.
HAEUSLER specialists can then provide visual guidance, annotate directly onto the technician’s screen, and assist in real-time during troubleshooting or new application setup.
Critical documents such as electrical schematics and mechanical drawings can be displayed on the screen instantly, ensuring accuracy and saving time.
This support channel is especially useful when issues are not detectable through PLC values alone and require a visual inspection or a more hands-on collaborative approach.
Modular Service Contracts – Tailored to Your Needs
The new remote support concept is offered within customisable service contract modules, allowing customers to select only the features they need, whether it’s:
- Basic remote support,
- AR-integrated diagnostics,
- Annual preventive maintenance,
- Or full coverage service.
With this modular approach, HAEUSLER ensures maximum flexibility while delivering cost-effective machine protection and peace of mind.
The Future of Machine Support Is Here
HAEUSLER AR-Remote Support represents a giant leap forward in smart industrial service. By blending digital intelligence with human expertise, it helps you maintain operational excellence, increase machine availability, and reduce support costs, without compromise.
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